Refund Policy

Last Updated: 5/17/2025

1. Refund Conditions

Astra Moon AI LTD (hereinafter referred to as "we", "our" or "our company") is committed to providing high-quality services. If you are not satisfied with our services, we offer the following refund policy:

• For subscription services, you can apply for a full refund within 14 days of purchase, provided you have not used the service extensively.
• For one-time purchase products, you can apply for a refund within 30 days of purchase, provided that the product has major defects or does not match the description.

2. Refund Process

To apply for a refund, please follow these steps:

1. Send an email to [email protected], with the subject "Refund Request"
2. Provide your order number and purchase date
3. Briefly explain the reason for your refund request
4. Provide details of the payment method you wish to receive the refund through

3. Refund Processing Time

We will review your refund request within 5 business days. Once approved, the refund will be processed within 10 business days. The refund will be made through your original payment method.

4. Non-refundable Situations

The following situations do not qualify for a refund:

• Over the refund period
• The service has been used extensively
• Service interruption due to unforeseeable circumstances

5. Partial Refund

In certain cases, we may provide a partial refund, especially when the service has been partially used or there are other special circumstances. The amount of the partial refund will be determined on a case-by-case basis.

6. Cancel Subscription

For subscription services, you can cancel your subscription at any time. Once canceled, you will continue to access the service until the end of the current billing period, after which you will no longer be charged.

7. Policy Modification

We reserve the right to modify this refund policy at any time. Modified policies will be posted on our website and will take effect immediately upon posting. Continuing to use our services constitutes acceptance of the modified terms.

8. Contact Us

If you have any questions about our refund policy, please contact us via the following methods:

Email: [email protected]
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.